Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about AWSM, or if you are in need for support, please contact our support center.

fonts Frequently Asked Questions

WTF, my font did not appear?

Q1. WTF, my font did not appear?

Q2. When I download the file, I lose all the fonts in the presentation, and it looks dreadful. What am i doing wrong?

Q3. I have just purchased this template – but i obviously do not have the correct font, but it does not tell me what font I need to download and has no instructions. Not very helpful. Can you help? **

 

This will answer the questions above:

You need to download and install Font first to fully experience the template. We provided the download links in the read me file.

Download-Links to fonts are not working

Please contact our Support Center for more detail. http://awesomenism.com/contact-support/

Is the downloaded font free for me?

Yes, we use free fonts for our templates.

I tried to download the font but it needs me to purchase it first?

You need to register first in order to download the font, or if are already registered, simply log in and add to cart any free font under the label $0 and check out.

Note: We cannot provide the font in our package because it is illegal to redistribute a license product. However, we provide a link where you can download the font in our file.

I've tried installing certain fonts several time and restarting my computers. However it is never recognized by PowerPoint/Keynote.

Please download old version of the fonts and try to reinstall the version.
Restart and reopen your template if needed.

  • To see the download link, please register an account
Restricted Content / Members Only

You cannot view this content because It is available to members only. Please or register to view this area.

I'm having issues with Iconic Fonts. Neither load in Powerpoint 2011 on OSX Mavericks or Powerpoint 2013 on Windows 8.1. **

Please download the fonts in the link given below.

  • To see the download link, please login or register an account

 

Restricted Content / Members Only

You cannot view this content because It is available to members only. Please or register to view this area.

 

I'm having trouble installing font. Where can I get support?

If you are experiencing trouble installing font, restart your computer or your template. If the problem persists, please issue your problem to our support center.

Do You Include any reference?

We include document under Read Me labels for your further convenience.

Is the downloaded font free for me?

Yes, we use free fonts for our templates.

Why there are no images and the font is missing?**

We have provided the image and font download link in the read me file, which can be found in every purchase. We will include the image backgrounds for only certain templates.

I tried to download the font but it needs me to purchase it first?**

You need to register first in order to download the font, or if are already registered, simply log in and add to cart any free font under the label $0 and check out.

Note: We cannot provide the font in our package because it is illegal to redistribute a license product. However, we provide a link where you can download the font in our file.

custom Frequently Asked Questions

I’m still not familiar with PowerPoint or Keynote/ I don’t know how to put Images and replace images in the template / I’m not familiar with the use of Master Slide.**

We provide video tutorials for you to learn the easy ways of how to edit your images and Master Slide on your templates.

I'm new in PowerPoint and I don't know how to change your layout template, I want to change the text letters to my name and the names of the template but I can’t, because it's locked. **

For Power Point,
You can click View > Slide Master. You can edit our slide in slide master.
If you haven’t seen our video tutorial, we recommend you to watch here.

1. How to use Master Slide

I know PowerPoint but I never worked with this kind of template I cannot change the size of the pictures it drives me mad! Don’t you have any tutorial?**

To resize the image you need to resize your placeholder first and then use Crop tool in PowerPoint to make it fit in your image placeholder.

These are some of our quick tutorial. http://www.youtube.com/playlist?list=PLHr24goz_R71hKEOrj38CUm5V-x3Q5kU-

Is it possible to add video and audio? **

Yes, it is possible to add video and audio.
You can check the tutorial given below.

Can I get convert the template into a video/montage using PowerPoint/Keynote?**

Yes, you can see the tutorial in the link below.

PowerPoint:
Keynote:

compa Frequently Asked Questions

Are the templates compatible with All PowerPoint/Keynote Version?

  • POWERPOINT

The templates are compatible with PowerPoint 2010 and 2013 due to certain features such as animation only available on those two versions of PowerPoint. However, the templates can also be accessed with limitation on older versions.

 

  • KEYNOTE

The templates are compatible with Keynote 6.0 and Keynote 2009 due to certain features such as animation only available on those two versions of Keynote. However, the templates can also be accessed with limitation on older versions.

purdl Frequently Asked Questions

I bought this bundle with PayPal, but it is saying that it's on-hold. I need it released to me.

If you are using e-Check payment, you need to wait 3-5 days after the payment have been made. Please contact our support to speed-up the process.

I cannot Log-In to the website! I placed an order on Jan 1, 2014, Invoice ID AWSM-0000. I did not download my order. When I tried to do it today, I got an error message.

We will check your order ID and renew your invoice. Please use this contact form to trace your ID .We will take action as soon as possible.

Ops! I’ve bought the wrong product, what should I do? Please Help!

According to our term and condition, we cannot change purchased product. For example, Fresco PowerPoint to Xplore PowerPoint. This is to avoid fraud and scam attempt.

I bought a wrong version of template, I bought Keynote version instead of PowerPoint version. What should I do?

We will check your order ID and renew your invoice. We will take action as soon as possible.
Please contact our support to speed-up the process.